Bad UI of the week: VMWare’s “”


Continuing on the theme of bad UI, this week’s hall of shame goes to VMWare.  Sad, because they used to “get it”, or so it seemed to me.


I have long been a VMWare user.  I have (purchased) a license for Workstation and Fusion, the desktop products for virtualization on the PC and Mac platforms respectively.  On the PC Side, I use Workstation to segment software that seems invasive (Sales Logix, I am looking at you) from my main install.  On the Mac it is to use the (dwindling) PC only apps that I can’t live without.

The situation:

Two weeks ago, I took the plunge and upgraded to Mountain Lion (OS-X 10.8), and my version of Fusion wasn’t supported.  Off to the VMWare website.  In the past, I would just log in, and the option to view my licenses and download my entitled products was on the main page.

Now they have this stuff.  I can find my licenses OK, but downloads?  It seemed I could only sign up for a demo version to download.  No amount of navigation got me there.  And yes, I know that using the demo version would work, but then you get harassed by their inside sales people.  Another story for another day.

I ended up searching, and finding the download page on the main site.  But still the site kept trying to navigate me back to it.  Argh. Perhaps if I spent time on their site every week, it would make sense, but for my, the 2 or 3 visits a year, it was painful.

I am sure this will not be the last installment in UI ridiculousness.

About the author


Add comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

By geoffand


Subscribe to Tralfaz via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 4 other subscribers
August 2012

Spam Blocked