House Journal – Comcast buggery

As we are preparing to move into our new house, after all the work and changes we wanted, it is time to begin the migration of things like utilities.

Monday, I called Comcast, our cable provider, and got a cheery person who assisted me. I explained that we were moving next week, and that we wanted to move our service, and to add a landline phone (at the Wife’s request).

No problem, and in fact two days later they had an install appointment, and could just get it all set up on Wednesday. I asked twice that this wouldn’t be an issue with our current service, as we would be in the apartment through the weekend, and until we moved. I was assured that this was fine.

Wednesday morning, and the technician is on time, efficient and gets it all set up, even activating our internet. Cool.

Or so I thought.

Apparently, when he activated out internet, he queued up our service in the apartment (about a mile away) to be shut down. So while the Tivo and the cable cards still worked, the cable modem there went dark.

I got home from work on Wednesday about 7:00PM, and of course the Wife was a bit peeved. I called Comcast support, and the technician was polite, but after an hour of diagnosing, it was determined that the account was put in the shutdown queue.

I was bounced to the “move” department, and the chipper technician there told me that he saw the note ont he account, and that it was in process of being deactivated, but since it was after 6:00PM, he was unable to fix it. He advised me to call in the morning.

I called. Apparently, to get service back in the apartment, I would have to order new service, and pay for a technician visit.

Fuck that for one week.

I politely declined to be put through to sales.

However, I did get the bright idea of taking the now functioning modem from the house and bringing it to the apartment. Voila, internet access.

Lesson learnt: If Comcast can screw up, they will, and you will have no recourse.

More Comcast Love

I felt a little bad in my last post ragging on Comcast. Apart from their tech whiffing on connecting the cable last Friday, and the snafu’s until their technician was here on Tuesday, it really wasn’t their fault.

Today, I have more awesomeness to report.

We had far too much stuff in our small apartment, so until Thursday, I hadn’t even unpacked our Plasma TV. Naturally, I hadn’t been ready for the Cable TV install.

No big deal.

Of course, I assumed that in our hall closet (that is deep, and our movers piled with boxes) our AV cables were. BZZT, thanks for playing. I did have cables for the XBox 360, so Friday I hooked us up to Netflix streaming (friggin kick ass), but my wife wanted the cable hooked up to watch the Tour de France.

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Comcast Suckage

A week or so ago, I raved about the in store experience with Comcast cable, our tv and internet provider here (yes, I know their reputation, but what I am going to use instead, fucking AT&T U-Verse?!?) I connected immediately with a great customer service rep in their store, who set me up proper.

One of the issues was that they needed to visit sometime the day after to hook up cable, as it had been a long time since this apartment had cable. The day they mentioned was Friday, and that was cool as we were moving on Friday.

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Cable Awesomeness

I know recently I ragged on the Comcast service in our temporary house for slow internet and the shitty DVR they provide.

So, I feel that I must mention my awesome experience today.

We signed our lease on an apartment. We are going to live there for a year, and thus I need cable and internet. The only option was Comcast Cable or AT&T UVerse service. No choice really.

A week ago, I tried to navigate the maze to order online, even using the damn chat service that wasn’t helpful. I gave it up, and gritted my teeth to go into their local store.

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