House Journal – Comcast buggery

As we are preparing to move into our new house, after all the work and changes we wanted, it is time to begin the migration of things like utilities.

Monday, I called Comcast, our cable provider, and got a cheery person who assisted me. I explained that we were moving next week, and that we wanted to move our service, and to add a landline phone (at the Wife’s request).

No problem, and in fact two days later they had an install appointment, and could just get it all set up on Wednesday. I asked twice that this wouldn’t be an issue with our current service, as we would be in the apartment through the weekend, and until we moved. I was assured that this was fine.

Wednesday morning, and the technician is on time, efficient and gets it all set up, even activating our internet. Cool.

Or so I thought.

Apparently, when he activated out internet, he queued up our service in the apartment (about a mile away) to be shut down. So while the Tivo and the cable cards still worked, the cable modem there went dark.

I got home from work on Wednesday about 7:00PM, and of course the Wife was a bit peeved. I called Comcast support, and the technician was polite, but after an hour of diagnosing, it was determined that the account was put in the shutdown queue.

I was bounced to the “move” department, and the chipper technician there told me that he saw the note ont he account, and that it was in process of being deactivated, but since it was after 6:00PM, he was unable to fix it. He advised me to call in the morning.

I called. Apparently, to get service back in the apartment, I would have to order new service, and pay for a technician visit.

Fuck that for one week.

I politely declined to be put through to sales.

However, I did get the bright idea of taking the now functioning modem from the house and bringing it to the apartment. Voila, internet access.

Lesson learnt: If Comcast can screw up, they will, and you will have no recourse.

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Comcast Suckage

A week or so ago, I raved about the in store experience with Comcast cable, our tv and internet provider here (yes, I know their reputation, but what I am going to use instead, fucking AT&T U-Verse?!?) I connected immediately with a great customer service rep in their store, who set me up proper.

One of the issues was that they needed to visit sometime the day after to hook up cable, as it had been a long time since this apartment had cable. The day they mentioned was Friday, and that was cool as we were moving on Friday.

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Cable Awesomeness

I know recently I ragged on the Comcast service in our temporary house for slow internet and the shitty DVR they provide.

So, I feel that I must mention my awesome experience today.

We signed our lease on an apartment. We are going to live there for a year, and thus I need cable and internet. The only option was Comcast Cable or AT&T UVerse service. No choice really.

A week ago, I tried to navigate the maze to order online, even using the damn chat service that wasn’t helpful. I gave it up, and gritted my teeth to go into their local store.

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Comcast Sucks

When we first moved to Arizona, I splurged and bought a Tivo. It was an old one, and it was wonderful. Worked great, super intuitive interface, great integration. Back then it had to call Tivo every day to get the latest listings.

In 2006 or so, we went HD, and upgraded to a Series 2 HD, with the cable cards. With the exception of a failed HD in 2012, replaced via Weaknees, it has been wonderful.

At both our places in Arizona, we had Cox cable. It was reliable, reasonable, and it gave us absolutely awesome internet speeds.

Fast forward. We have moved to the San Jose area. Our stuff is still in storage, and we are in temporary housing. The apartment we are in has Comcast Xfinity service. Internet, TV, and telephone.

I guess I should be happy that it has a DVR, but the UI is so fucking primitive, it is painful to use. It is slow, non responsive, and the search function truly sucks ass. Yes, there are lots of channels, but unless you search precisely right, it will not return anything, and then you get to go back to square one.

I can only hope that we have a choice wherever we end up, but I suspect that we will have the choice between Comcast and AT&T U-Verse.

I guess I will once again go back to Tivo.