Authorgander

Product Manager in Tech. Guitar player. Bicycle Rider. Dog rescuer. Techie.

Customer Success – Key Role

C

The role of Customer Success Manager is a key part of the digital transformation of business, driving both ARR and Lifetime Customer Value up Digital Transformation, it’s all the rage, and doing a simple Google search yields a plethora of hits, from training to consultants, to the big market research companies, all weighing in. This wave of disruption continues to grow, and brings with it...

The Death of the (insert name here) Party

T

In the run up to the 2016 Presidential election, I heard pundit after pundit, and commenter after commenter bleating about how Trump’s candidacy was going to be the end of the Republican party. The fact that they nominated (with a full throated roar) such a terrible candidate, a narcissistic, racial pandering, xenophobic, serial sexual harassing, and in general boorish candidate, surely...

How Gullible are the Progressives

H

With all the recent focus on “fake” news and how much reinforcement happens in the echo chamber on Facebook, with the heavy bias for the conservative point of view, one would think that the progressives would be a bit more cautious, but alas, that appears to not be the case. The past few days, my Facebook timeline has been loaded with bogus stories about how two computer scientists...

A first brush with Time Machine

A

As a long time Apple user, (one could say fanatic) I have just used TimeMachine as a set-it-and-forget-it technology. Buy a big external disk, plug it in, and point TimeMachine at it, and let it do its magic.
Once, I had deleted a file, and I recovered it, pretty painlessly, but apart from that one incident, it has been in the background.
Until recently.
New iMac for Barbara

Upgrade Shenanigans – 16.04 LTS

U

For a few months, every time I log into my droplets I get a banner advising me to upgrade to the new ubuntu 16.04LTS. I had hesitated as I worried that there would be repercussions. My first attempt, on a very simple droplet with an nginx webserver with a simple Ghost blog installed. It was a flipping disaster. nodes.js failed, the install broke the nginx, and after 4 hours of messing with it, I...

Backtracking on Campaign Promises

B

In my 51 years on this planet, in the US of A, I have become used to the sight of politicians walking back their campaign promises. Hell, it is expected regardless of your ideology, politicians make promises that we know they can’t keep.
Here we are, 4 days post 2016 presidential election, and the backtracking has begun in earnest.

Thoughts on Healthcare in the USA

T

Very few people believe that the USA’s healthcare system is good. Of course, the wealthy have access to the best diagnostics and care in the world, and most people get their healthcare as part of their benefits package from their employers (albeit with a lot more restrictions than the truly wealthy), and therein lies the problem. This is the first in a series that I will write to describe...

Protests and consequences

P

In the aftermath of the 2016 US Presidential Election, as I watch these protests across the country against the election of Trump. I can’t deny the passions and emotions that have driven these protests. A lot of people are upset, and justifiably so. But, having read a lot recently about the rise of the hard right conservatives, I worry that the protests will backfire. Alas, the protests...

Digitalization

D

A word I am increasingly hearing tossed around is “digitalization”, something that probably makes you scratch your head and wonder what it is trying to say. Yet, it isn’t so difficult of a concept. If you think of the rise of computers, and workstations in the 1980’s and 1990’s, with the systems that they brought along, email, ERP, CRM, communications, and others...

Five Little Words

F

Five little words. “That feature doesn’t sell products“. Seems innocuous enough, but it is the death of product development when uttered by engineering. Product Management is tasked with defining what a product should do, what features are needed, and how to compare/differentiate vis-a-vis with the competitors. We write requirements, and guide them into and through the development process. All to...

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May 2024
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