Dear Google, please stop fscking with Gmail

Two days ago, I gave you props for being smart about the “Reply All” function in Gmail. Today, you wiped out that karma credit you earned with your new changes to gmail.

Once again Google screws their userbase
Once again Google screws their userbase

I have long been a happy, satisfied customer of gmail. Hell, I purchase a small business account for my main domain, because your service is pretty kick ass. I have been on gmail since it was invitation only back in 2003 (I think). Mostly, I access through the web, as I have found the interface to be clean, intuitive, and efficient.

I understand that your product teams like to have things to work on. Heck, I am in product management, so I know the ship or die mentality.

You may have done some customer validation, and market research. Heck, you probably have enough back end analytics to get a very granular idea of how people use and interact with Gmail. So, after crunching that data, you put together a feature map, and started coding.

But, I have become quite satisfied with my email workflow, and even something as innocuous as the tabs to organize email is disruptive to my work. This will drive me to move to using a MUA to process my mail (Apple Mail or Outlook) and to bypass the once excellent, spartan, and usable gmail interface.

No, I will not give up my gmail address for this, but I would be a lot happier if you gave people the option to stay with what they had. You are getting as bad as Facebook in changing the look and feel of Gmail.

1 Comment

Stone age thinking in the internet age

I am a huge fan of accessibility, and convenience for my customers.  In my new role, we have a product that is a little long in tooth, and the software is a bit dated as well.  Working to fix that, but one hangup is our absolutely shitty help system.  

It is web based, and installed on the PC that the software is installed on.  It uses some POS ActiveX control, so it ONLY works with IE (and not IE9).  

Even when you get the right browser, and configuration, it is a lousy format, hard to navigate, and the search/index is terrible.

I want to go to a completely online, standards compliant interface, and always up to date.

But our marketing team, who controls the manuals and the help system generation/maintenance is paranoid that making the help information accessible to all would lead our competitors to find ways to attack us. Words fail me.

F’ me.  You can’t make this shit up.  How backwards is that.  

Swimming upstream here.