Tag: usability

  • Dear Google, please stop fscking with Gmail

    Two days ago, I gave you props for being smart about the “Reply All” function in Gmail. Today, you wiped out that karma credit you earned with your new changes to gmail. I have long been a happy, satisfied customer of gmail. Hell, I purchase a small business account for my main domain, because your…

  • Stone age thinking in the internet age

    I am a huge fan of accessibility, and convenience for my customers. In my new role, we have a product that is a little long in tooth, and the software is a bit dated as well. Working to fix that, but one hangup is our absolutely shitty help system…