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Customer support followup – Bose Headphones

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Last Thursday, my Bose Quiet Comfort 2 headphones broke. I was bummed, but hey, they were almost 10 years old, so I couldn’t complain about the life. I tweeted about it, and somebody (not Bose) said that I should call their support line, as they often offer smoking prices to exchange your broken headset with a new one. I figured, why not try.  So I called. After a very simple IVR, I got to...

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