A word I am increasingly hearing tossed around is “digitalization”, something that probably makes you scratch your head and wonder what it is trying to say.

Yet, it isn’t so difficult of a concept. If you think of the rise of computers, and workstations in the 1980’s and 1990’s, with the systems that they brought along, email, ERP, CRM, communications, and others, the workplace changed tremendously.

These innovations brought quantum jumps in productivity, enabling efficiencies that were unimaginable in the pre-computer era. Continue reading →